Fine Bench Jeweller

Salary : £25,000 - 28,000

As a member of our Production team based in our Bermondsey workshop, work as a Bench Jeweller focussed on our fine jewellery collections, producing orders with a meticulous eye for detail in a timely manner to Alex Monroe’s high quality control standards.

As part of the team you will be required to undertake all aspects of the role ensuring that finished pieces are produced to Alex Monroe’s high quality control standards, working to tight deadlines and proactively contributing to the smooth running of the department.

As needed carry out 18ct Gold / Platinum Alex Monroe repairs booked in through our Customer Care service.

Build excellent working relations across all departments, and with relevant external suppliers.

Specific Responsibilities / Fine Jeweller:

• Bench Jeweller on 18ct Gold / Platinum collection orders, ensuring every piece is made to our collection specifications, and to a very high standard.

• Ensure all orders run smoothly and are completed within the set time frame, working to deadlines without compromising quality.

• Anticipate any potential production issues and delays and report to the production administrative team.

• Quality Control all fine jewellery pieces produced, paying close attention as these styles require an even higher standard due to their price point and emotional significance and longevity to customers.

• Participate in handover training and sample-making sessions for new fine jewellery collections.

• Carry out fine jewellery customer repairs or resizings with the same eye for a quality finish.

• Proactively contribute ideas or feedback for amendments to improve design or efficiencies to all relevant parties.

• Show a responsible attitude to the value of the precious metals and stones being handled, with regards to security and to limiting loss of inventory value by securing scrap surplus.

Additional Responsibilities:

• Assist with benchwork on silver orders as needed, constructing jewellery to a high standard and meeting collection specifications

• Assist colleagues working with training and sharing making methods and skills.

• Promote and support good teamwork, liaising constructively with clear communication to colleagues within the Production team, and all other departments.

• Support Alex Monroe in developing and maintaining a positive and friendly working environment for all employees

• Contributing to Workshop upkeep on a daily basis

• Taking part in company events when help is required, eg Jewellery School

Skills and Experience:

• A minimum of 5 years of benchwork experience with Gold and Platinum.

• Educated to degree level / a relevant qualification in jewellery production.

• Demonstrable experience of producing jewellery in a commercial workshop environment.

• Responsible and well organised - the role-holder will need to keep track of their orders whilst they are at the Assay and ensure that all is completed on time.

• A meticulous eye for detail and working to specification as each piece of jewellery is hand finished in our London workshop.

• Reliable, responsible and organised with good time management is essential.

• Enthusiastic, positive with a creative approach and a passion for jewellery and the Alex Monroe brand.

• Setting skills would be welcomed, but are not mandatory.

• A self-starter who can work autonomously and use their own initiative, but also works well as part of a team when required.

• Team player who will go the extra mile to help a colleague.

To apply please upload your CV, examples of your work and a cover letter explaining what you can bring to the team by the 10th June 2022. It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.

Jewellery Boutique Sales Assistant

Salary :  £23,000

Summary of role and responsibilities:

• Provide above-and-beyond customer service, in a warm and friendly manner.

• Tell our brand story, and develop and maintain friendly and on-going relationships with customers wherever possible.

• Handle Alex Monroe customer service telephone calls, driving sales wherever possible, in line with the brand’s ethos.

• Administer all pieces of jewellery received into Alex Monroe for Repairs & Reconditioning, providing assessment of the piece, accurate logging and an efficient service.

• Liaise constructively and build good working relations with clear communication to all other departments and colleagues across the company.

Specific Responsibilities

• Advise and sell to our customers in our Snowsfields and Floral Street boutiques, engage customers, and tell our brand story.

• Ensure that our stores are always an attractive place to visit.

• Assist with stock management as required.

• Assist with other projects, such as preparation for and hosting special customer events.

• Respond to telephone enquiries with a positive and friendly manner, maintaining composure when potentially faced with a large volume of calls.

• Provide accurate information for customers, following Alex Monroe Customer Care guidelines and policies at all times.

• Log and assess items received for repair / reconditioning, contacting customers with their quote upon receipt, also reassuring them that their pieces have been safely received.

• Wherever possible, go the extra mile for the customer, ensuring they receive the best advice and service, and have an outstanding experience with Alex Monroe.

• Drive sales across the business whenever possible, in a warm and non-pushy way.

Skills & Expertise Required:

• Proven customer support experience, with a focus on putting the customer first.

• Comfortable on the shop floor, selling with our AM ‘Guiding Principles’ and working as a team to meet daily targets.

• The ability to communicate in a range of formats is essential, and everyone who walks through our doors, emails or telephones should be treated equally, and as a potential long-term customer.

• Great organisational skills and attention to detail.

• Ability to multi-task, prioritise and manage time effectively and efficiently.

• Ability to assess customers’ needs, adapting to different personalities accordingly, to provide the best resolution.

• A strong commitment to always see things through – doing whatever you need to, to fulfil your promise to a customer.

• Patience to listen to customer’s concerns, and ability to resolve issues or complaints in a calm and brand-appropriate way, finding and offering solutions to ensure a positive resolution.

• A positive, can-do attitude, taking ownership and responsibility of tasks with a flexible and enthusiastic approach.

• This role is perfect for someone who gets a ‘buzz’ from helping customers, and is willing to go the extra-mile to please a customer and build trust and loyalty.

What you will bring to the role:

• An experienced luxury retail sales rep, preferably from a Jewellery background with a proven sales record.

• Prior knowledge of jewellery, metals, diamonds and gemstones would be beneficial.

• Confidence in sharing knowledge with new and existing members of your team.

• Keen eye for detail

• Good administrative and organisational skills.

• An interest in operational procedures

• Excellent customer service and interpersonal skills

• Passion and enthusiasm that is exuded and infectious to others!

To apply please upload your CV and cover letter explaining what you can bring to the team by the 20th May 2022. It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.

Wholesale Dispatch

Salary
£23,000 - 25,000

Summary of role and responsibilities:

To be responsible and the main point of contact for wholesale logistics for the wholesale department ensuring a seamless service is delivered to all AM stockists.

To be the person responsible for dealing with all Wholesale repairs

Specific Responsibilities Logistics:

• Pick, pack and despatch all stock for the Wholesale department within the confirmed delivery window

• Read through and extract relevant information from compliance manuals to ensure that dispatched items meet the expectations of our stockist and in order to avoid non compliance charges.

• Collect and compare shipment quotes from a range of providers i.e FedEx, TransGlobal and GHL.

• Prepare the correct customs documentation, complying with international shipping requirements e.g commercial

• Invoices, customs declarations and new European requirements.

• Pre-plan booking requests, always meeting our stockists’ ever-varying shipping requirements.

• Liaise with carriers, couriers and our customers’ logistics personnel to coordinate bookings and collections in line with delivery windows.

• Be proactive and the go to person in resolving any issues that may occur around shipping and or deliveries

• Ensure that all order documentation is organised and up to date and the information is recorded correctly on Netsuite.

• Maintain good stock levels of all logistics packaging and stationery for the wholesale department especially during peak periods

• Ensure all end of day processes are completed, that postal manifests are raised and handed over to Royal Mail.

Wholesale Repairs:

• To receive, access and process all wholesale repairs in accordance with agreements made with stockists

• Liaise and discuss with stockists quotes for any works that needs to be carried out on customer pieces keeping them informed on delivery time.

• Raise and share any invoices which relate to stockist repairs

Additional Responsibilities:

• Potential for some UK and overseas travel to assist on trade shows and appointments with the potential for overnight stays.

• Occasional working weekends / evenings.

• Be a supportive and proactive member of the Alex Monroe Team.

• Bring forward ideas for improvements within the business, alongside contributing feedback and offering solutions.

• Be the final point of review for quality control of all stock that is shipped to stockists from the wholesale department.

What you will bring to the role:

• An experienced wholesale administrator with experience in both admin and logistics.

• Good administrative, numerical and organisational skills. * Excellent customer service and interpersonal skills.

• Competent in Microsoft packages, experience using inventory and sales programmes such as Netsuite is preferable.

• Passion and enthusiasm that is exuded and infectious to others!

To apply please upload your CV and cover letter explaining what you can bring to the team by 20th March 2022. It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.